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Store Policies, Shipping, and Handling, and Q&A Facts

 

Terms Of Service

 

Overview

 

This website is operated by Rustic Grace Bridal Boutique. Throughout the site, the terms “we”, “us” and “our” refer to Rustic Grace Bridal Boutique. The Rustic Grace Bridal Boutique offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

 

ONLINE AND IN-STORE TERMS

 

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by Rustic Grace Bridal. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

 

ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

 

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

MODIFICATIONS TO THE SERVICE AND PRICES

 

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

 

PRODUCTS OR SERVICES (if applicable)

 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of Rustic Grace. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

ACCURACY OF BILLING AND ACCOUNT INFORMATION

 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

 

OPTIONAL TOOLS

 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

 

THIRD-PARTY LINKS

 

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

 

USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

 

If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

 

PERSONAL INFORMATION

 

Your submission of personal information through the store is governed by our Privacy Policy. 

 

ERRORS, INACCURACIES, AND OMISSIONS

 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

PROHIBITED USES

 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

 

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

 

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Rustic Grace Bridal Boutique, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

 

INDEMNIFICATION

 

You agree to indemnify, defend and hold harmless Rustic Grace Bridal Boutique and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

 

 

SEVERABILITY

 

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

 

TERMINATION

 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

ENTIRE AGREEMENT

 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

 

GOVERNING LAW

 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Beacon, New York.

 

CHANGES TO TERMS OF SERVICE

 

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

 

FQA:

How far in advance should I order my dress?

The wedding dresses we carry can take between 4-6 months to arrive after ordering, depending on how new the style is and the standard completion dates of the designers. We also recommend allowing 3-4 months for your alterations to ensure a perfect fit in time for your wedding. Overall, we recommend ordering your dress a minimum of 9 months in advance of your wedding date to avoid any alteration rush fees.

Do you have In-house alterations?

We do have alterations in-house, we are connected with nearby seamstresses that we highly recommend. She frequently works with our brides, and we are confident in the services she provides. We can provide you with her contact information when you come in for your appointment.  Alterations can take anywhere from 3 weeks to 2 months, depending on the complexity of the gown, and whether you’re getting married in the busy wedding season (May-October). The cost of alterations really depends on how much work needs to be done to your gown. If your dress has lace, beading, and/or lots of layers, expect to be on the higher end of the cost. Average alterations from the seamstresses we recommend range anywhere from $300-$600. You are welcome to use any seamstress you want. However, we offer specific recommendations because our seamstress is already familiar with our dresses, their construction, and their designs. If you are traveling from far away to purchase a wedding dress from us, you may prefer to use a seamstress local to you to cut down on travel time for fittings.

What is your return policy?

All sales are final. No refunds, exchanges, or cancellations are allowed.

What happens after I order my wedding dress?

We will call you when your wedding dress order arrives so you can schedule a pickup appointment. This appointment is your opportunity to try on your dress for the first time, confirm it was ordered correctly, inspect the condition of the dress, and take it home.

What happens if there is an issue after my dress has already been picked up?

Once a dress leaves the boutique, we are no longer responsible for any issues or damages to that dress. As it has left our care, we cannot be held responsible for any damage or defects on the gown, especially once the alterations process has already begun.

What size dress should I order if I plan on losing weight?

We usually recommend ordering the size that you are at the time of your appointment. A dress can always be taken in, but it can be more complicated to let out. If you order your dress more than 9 months before your wear date, we offer the option for you to come back at the 9-month mark to be re-measured before we place the order for your dress.

How far in advance should I order my wedding dress?

We recommend placing your order about 4-5 months in advance. Depending on the designer. Some have the option of being expedited for a rush fee. All dresses must be paid in full by the entire bridal party before we can place the order. If you plan for all your bridesmaids to wear the same color, we recommend having them order at the same time, as spools of fabric may slightly differ in color hue. If we place the order for all dresses at the same time, this will not be an issue.  If you are in-between sizes, we recommend sizing up because it is easier to take in a dress than to let it out. Alterations will most likely be needed in this case.

 

Privacy Policy

We know that you care how information about you is used and shared, and we appreciate your trust. This Privacy Policy explains how Rustic Grace Bridal Boutique uses and shares information about you when you use our website and online services (“Services”) or otherwise interact with us.

WHAT INFORMATION DO WE COLLECT ABOUT CUSTOMERS?

  • Information That You Provide: We collect any information that you enter through our Services or give us in any way, such as when you create an account, place an order, sign up to receive our emails, request stylist appointments or interact with us through our customer service channels. For example, you may provide us with your name, email address, phone number, payment information, billing and shipping address, demographic information, and other information you choose to provide.

  • Automatic Information: We collect some information automatically whenever you interact with our Services and emails. This information includes log files (which include IP address, date/time of access, referring page URL and browser type) as well as information collected through tools that help us collect usage information. "Cookies" and web beacons are a couple of examples of the type of tools we use to collect this information. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits and understand usage and campaign effectiveness. 

  • Mobile: When you download or use our mobile applications, we may receive information about your location and your mobile device, including the hardware model, operating system and version, and unique device identifiers.

  • Information from Other Sources: We might also receive information about you from other sources and add it to the information we associate with your account.

HOW DO WE USE CONTACT INFORMATION?

We use your contact information (meaning email address, phone number, and billing and/or shipping address) for the following purposes only:

  • We use your email address to help you create, manage, and maintain an account on our Services, and to send you information about products, promotions, surveys, news, and events that we think may interest you;

  • We use your billing and shipping address to process and deliver purchases, returns, backorders, etc.; and/or

  • We use your email address and phone number to send you security alerts, shipping notifications, and other administrative messages and to provide customer support.

HOW DO WE USE OTHER CUSTOMER INFORMATION?

  • Customize our Services and product offerings to suit your needs and interests;

  • Monitor and analyze trends, usage and activities, and improve our Services and product offerings;

  • Record purchases that you have made through our Services;

  • Allow you to post comments and communicate with us through our Services, including on our social media pages;

  • Protect against fraud and unauthorized transactions, including by identifying potential unauthorized users and/or hackers;

  • Enforce our Terms of Use; and/or

  • Comply with applicable legal requirements, industry standards, and our policies.

HOW DO WE SHARE CUSTOMER INFORMATION?

From time to time we establish business relationships with other persons or entities whom we believe trustworthy. Your customer information is sometimes shared with such carefully selected partners (e.g. Instagram, Facebook, etc.) in order to enhance your shopping experience and to provide services to us.

We also may share information about you in response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process.

ADVERTISING AND ANALYTICS SERVICES PROVIDED BY OTHERS

We allow other companies to provide analytics services and serve advertisements on our behalf across the internet and in applications. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of the Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. This information is used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites and online services and better understand your online activity. 

WHAT CHOICES DO I HAVE?

You can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of certain features on our Services. You may also manage, update and correct the information you provide as part of your online account by logging into your user account.

If you would prefer not to receive marketing emails sent by one of our brands, simply click on the unsubscribe link included at the bottom of any of those emails. If you opt out of receiving marketing emails, we may still send you other types of messages, such as purchase receipts, information about shipments, or emails about your account International. The information we collect about you may be transferred to, and accessed from within, the United States and other countries, as permitted by applicable law. These other countries may not offer the same level of data protection as your home jurisdiction. We will take steps to maintain an adequate level of protection for this information in the jurisdictions in which we process it. If you are a resident of the European Economic Area (“EEA”), please see the “Note to EEA Residents” section below.

NOTICE OF CHANGES

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.

 

We will only process personal data in accordance with the following legal basis:

  • As necessary to perform our responsibilities under our contract with you. For example, by processing your order and delivering the products you purchase;

  • When we have a legitimate interest in processing your personal data. For example, to communicate with you about changes to our Services or legal documents, to prevent fraud, or to provide, protect and improve our products and services;

  • If we request your consent to a specific processing activity (such as to send marketing emails), and you provide your consent in the manner indicated; and

  • In some cases, processing will be necessary for compliance with a legal obligation, such as response to legal process requests.

Data Subject Requests

You have the right to access the personal data we hold about you and to ask that this data be corrected. In certain cases, you may also have the right to request that we erase data we are processing or to restrict or object to certain of our processing activities. You may also have the right to request that we provide you with the personal data you have provided us in a portable form for transmission to another controller’s service. You may contact us by emailing, eventsbyrusticgrace@gmail.com

Data Retention

We store the information we collect about you for as long as is necessary for the purposes for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law.

 

Questions or Complaints

If you have a concern about our processing of personal data that we are not able to resolve. For contact details of your local data protection authority, please contact rusticgrace1933@gmail.com

Shipping Policy and Shipping Rates

Standard Shipping: $19.95 for orders under $400 (pre-tax), Orders $400 and over earn Free Shipping.

Standard Turn Around Shipping Time: 4-8 business days once the order is placed.

 

Restrictions on Air Shipping

Restricted items include aerosols, pressurized spray cans, and alcohol-based products (hairspray, nail polish, nail polish remover, shaving cream, etc.). Due to air transport restrictions and regulations, these items are required by the U.S. Department of Transportation to be shipped by Standard Ground Shipping only. These restricted items are not eligible for Premium or Overnight Shipping.

 

What Locations We Ship To

We only ship to the Lower 48 States. Currently, we do not offer to ship to Puerto Rico.

  

Oversized Items

Oversized items are subject to delivery $15 surcharge.

CONTACT

113 South Central Avenue

Landis, North Carolina 28088

704-721-0062

  

HOURS

MON Closed

TUES 10:30am-5pm

WED 10:30am-5pm

THURS 10:30am-5pm

FRI 10:30am-5pm

SAT By Appointment

SUN Closed

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